Job Description

• Learn and master in product features and acts as Application specialist to present to clients for understanding the value of the product
• Gather user requirements and translate into system configuration requirement
• Document System Specification, Operation Manual, Use Cases, UAT Test Plan, provide user training and support client UAT
• Receive and manage clients’ reported issues and provide initial investigation and response to the client
• Co-work with internal teams and customers to provide issue resolution and provide various trainings to 3rd party partners and customers
• First level trouble shooting and error log analysis based on the product logs
• Keep track of issue status and follow up in well manner
• Cooperate with other teams or customers on various training and support issues to 3rd party partner and customers
• Capable of learning new technology and map it with user requirement and product features for translating into the deliverable requirement

Required Skill / Experience

• Bachelor degree in any relevant discipline (Finance, Business Management, Project Management, IT or Computer Science)
• 1-2 years of relevant experience will be an advantage (Fresh graduate will also be considered)
• Hands-on experience in gathering business and use-case requirements is an advantage
• Fast learner and able to adapt new product and solutions
• Possess excellent communication and presentation skills
• Fluent in English, Cantonese and Mandarin
• Excellent English and Chinese writing and reading skills
• Willing to travel occasionally

Job Type
(Full Time / Internship)

Full Time

Salary

Negotiable

Application Method

Submit CV to Ms Sarah Cheuk, HR Strategist hr@fano.ai ; sarah@fano.ai  

(please quote HKSTP Ref: HKSTPTC-191)